SUPPORT / SAMPLES & SAS NOTES
Problem Note 42085: Cannot create new reports or use some dialog boxes after upgrading from SAS® Web Report Studio 4.2 to SAS Web Report Studio 4.3
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After upgrading from SAS Web Report Studio 4.2 to version 4.3, you might not be able to create new reports or use some dialog boxes. Following are some examples of the behavior that you might see.
When navigating folders in the Select Data dialog box, you might see the following error.
An error occurred in processing the page request. java.lang.NullPointerException at com.sas.servlet.tbeans.html.TreeView.findNode(TreeView.java:2407) at com.sas.servlet.tbeans.html.TreeExpandAction.expand(TreeExpandAction.java:53) at com.sas.servlet.tbeans.html.TreeView.getNodeAndExpandCollapse(TreeView.java:2396) at com.sas.servlet.tbeans.html.TreeView.servletInvocationMethod(TreeView.java:2375) .....
When you select a data source and click OK, you might see the following error.
An error occurred in processing the page request.
Dialog action command builderSelectDataDialogForm not supported
com.sas.util.UncheckedException: Dialog action command builderSelectDataDialogForm not supported
at com.sas.apps.citation.controller.action.CitationDialogAction.doPerform(CitationDialogAction.java:188)
at com.sas.apps.citation.controller.action.CitationAction._execute(CitationAction.java:191)
at com.sas.apps.citation.controller.action.CitationAction.execute(CitationAction.java:166)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:425)
[ 57 lines suppressed ]
When using various dialog boxes, such as Preferences, Properties, and Open, you might see the following error.
An error occurred in processing the page request.
Dialog action command null not supported
com.sas.util.UncheckedException: Dialog action command null not supported
at com.sas.apps.citation.controller.action.CitationDialogAction.doPerform(CitationDialogAction.java:188)
at com.sas.apps.citation.controller.action.CitationAction._execute(CitationAction.java:191)
at com.sas.apps.citation.controller.action.CitationAction.execute(CitationAction.java:166)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:425)
[ 57 lines suppressed ]Typically, this problem is caused when the Service name for SAS Web Report Studio is malformed. Specifically, the Service name should be as follows:
/SASWebReportStudio
When the problem exists, the Service name contains an extra forward slash:
//SASWebReport Studio
To correct this problem, perform the following steps:
- Log into SAS® Management Console as an unrestricted user.
- Select Application Management ► Configuration Manager.
- Right-click on SAS Web Report Studio 4.3 and select Properties.
- Click the Connection tab.
- In the Service box, remove the extra forward slash from the name. The correct name is
/SASWebReportStudio. - Click OK.
- Stop your Web Application server and Remote Services.
- Start Remote Services and then your Web application server.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Web Report Studio | z/OS | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft® Windows® for x64 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 for x64 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2008 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2008 for x64 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows XP Professional | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Enterprise 32 bit | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Enterprise x64 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Home Premium 32 bit | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Home Premium x64 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Professional 32 bit | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Professional x64 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Ultimate 32 bit | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Ultimate x64 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows Vista | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows Vista for x64 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| 64-bit Enabled AIX | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| 64-bit Enabled Solaris | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| HP-UX IPF | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Linux for x64 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Solaris for x64 | 4.3 | 4.31 | 9.2 TS2M3 | 9.3 TS1M0 | ||